Terms & Conditions

Effective Date: October 14, 2026

These Terms & Conditions (“Terms”) govern your use of the website, mobile application, customer portal, communications, and services provided by Shore Sentry Property Services LLC, doing business as ShoreSentry (“ShoreSentry,” “we,” “us,” or “our”).

By using our website, creating a ShoreSentry account, requesting services, purchasing a membership, or otherwise using our services, you agree to these Terms.

About ShoreSentry

ShoreSentry provides residential property oversight and support services, including home watch, property inspections, property care, contractor coordination, seasonal home services, storm-related checks, and related residential property support.

Certain services may require a separate written service agreement, estimate, authorization, or property-specific agreement. If a separate written agreement conflicts with these general Terms, the separate written agreement will control for that specific service.

Monthly Memberships

ShoreSentry may offer recurring monthly membership plans that include scheduled property inspections and related oversight services.

Membership benefits may include, depending on the selected plan:

  • Scheduled interior and exterior property checks

  • Property-specific inspection checklists

  • Photo documentation

  • Digital inspection reports

  • Thermostat and basic system observations

  • Property condition alerts

  • Maintenance and repair recommendations

  • Contractor coordination assistance

  • Secure property records

  • Customer portal access

  • Priority access to additional ShoreSentry services

The exact frequency and scope of scheduled visits depend on the membership selected by the customer.

A ShoreSentry membership is primarily a property oversight, inspection, reporting, and coordination service. It is not an unlimited handyman, housekeeping, landscaping, maintenance, or on-demand concierge service.

Services Billed Separately

Services outside the normal scope of a monthly membership may be billed separately.

Examples may include:

  • Additional property visits

  • Emergency or last-minute visits

  • Contractor access or extended contractor supervision

  • Repairs or handyman services

  • Seasonal opening or closing services

  • Storm preparation or post-storm services

  • Package or mail collection

  • Plant watering

  • Trash or recycling services

  • Furniture assembly

  • Delivery coordination

  • Patio or outdoor furniture setup or breakdown

  • Pool-related services

  • Cleaning or landscaping coordination

  • Materials, supplies, replacement items, or contractor charges

  • Other requested property-care services

Pricing may be provided as a flat fee, hourly charge, emergency service fee, custom invoice, or estimate depending on the work requested.

Scheduling

ShoreSentry schedules visits based on the customer’s selected service plan, property needs, staffing, access, weather, and availability.

Scheduled visits may occur within a reasonable service window and are not guaranteed for a specific time unless specifically agreed in writing.

ShoreSentry is not an immediate-response emergency service and does not guarantee arrival within a specific number of hours unless expressly agreed.

Visits may be delayed or rescheduled because of severe weather, flooding, road closures, states of emergency, unsafe conditions, access issues, staffing limitations, or other circumstances beyond our reasonable control.

Property Access

Customers are responsible for providing lawful and reliable access to the property.

Access information may include:

  • Keys

  • Lockbox codes

  • Smart-lock credentials

  • Garage codes

  • Gate codes

  • Alarm instructions

  • Other property access information

Customers must notify ShoreSentry promptly when access information changes.

ShoreSentry may be unable to complete a scheduled visit if access is unavailable, credentials are incorrect, an alarm or access system is malfunctioning, or the property is otherwise inaccessible.

Access Restrictions and Off-Limits Areas

Customers may identify certain rooms, areas, structures, or the entire property interior as off-limits.

Customers may also notify ShoreSentry when the property is occupied and request limited or exterior-only service.

ShoreSentry will make reasonable efforts to follow all documented access restrictions.

Areas designated as off-limits may not be inspected, photographed, or included in the normal inspection checklist. ShoreSentry is not responsible for conditions that exist within areas the customer has instructed ShoreSentry not to enter.

Property Inspections

ShoreSentry inspections are visual, non-invasive observations of readily accessible areas of the property at a specific point in time.

ShoreSentry does not guarantee that every property defect, leak, mechanical failure, pest condition, theft, vandalism, storm-related condition, or other issue will be identified.

Conditions may arise between scheduled visits or may exist in concealed or inaccessible areas.

ShoreSentry property checks are not substitutes for inspections or evaluations by licensed engineers, electricians, plumbers, HVAC professionals, pest-control professionals, mold specialists, structural professionals, insurance adjusters, or other licensed professionals when those services are necessary.

Photographs and Reports

Customers authorize ShoreSentry to photograph and document the property when reasonably necessary to perform services.

Photographs may include:

  • Exterior elevations

  • Living areas

  • Bedrooms

  • Bathrooms

  • Kitchen

  • Laundry areas

  • Thermostat

  • Mechanical systems

  • Garage

  • Pool

  • Dock

  • Bulkhead

  • Outdoor shower

  • Other property areas included in the inspection checklist

Inspection photographs and reports are intended to document the condition of the property during a ShoreSentry visit.

Contractor Coordination

ShoreSentry may assist customers with locating, contacting, scheduling, or providing access to third-party contractors or service providers.

Unless otherwise stated in writing, third-party contractors are independent businesses responsible for their own:

  • Licensing

  • Insurance

  • Pricing

  • Workmanship

  • Materials

  • Warranties

  • Employees

  • Performance

ShoreSentry does not guarantee or warrant the workmanship of independent third-party contractors.

Extended project management, waiting time, contractor supervision, repeat visits, or substantial coordination may result in additional charges.

Emergency Conditions and Repairs

If ShoreSentry observes a condition that may threaten the property, ShoreSentry may attempt to contact the customer and may take reasonable steps consistent with the customer’s prior authorization.

Customers may establish a pre-authorized spending limit for emergency or protective work.

ShoreSentry is not required to advance its own funds for repairs, contractors, materials, or emergency services unless expressly agreed.

Payments and Billing

Customers agree to pay all membership fees, service charges, approved additional services, contractor-related charges, and other amounts they authorize.

Payments may be processed through third-party payment providers such as Stripe.

ShoreSentry does not store complete credit or debit card numbers on its own systems.

Customers may receive invoices electronically through:

  • Email

  • SMS/text message

  • The ShoreSentry application

  • The customer portal

  • Secure payment links

Customers who authorize recurring billing or card-on-file charges authorize ShoreSentry and its payment processor to charge the applicable payment method according to the authorization provided.

Past-due accounts may result in suspension of non-emergency services.

Automatic Payments

If a customer separately authorizes automatic payments, ShoreSentry may charge the payment method on file for recurring membership charges or other charges specifically authorized by the customer.

Customers are responsible for maintaining a valid payment method.

Customers may update or withdraw an autopay authorization subject to outstanding charges already incurred.

SMS Terms

Shore Sentry Property Services LLC, doing business as ShoreSentry, may send text messages to customers who have provided a mobile phone number and opted in to receive SMS communications.

SMS messages may include:

  • Property inspection updates

  • Report-ready notifications

  • Appointment and service updates

  • Property condition alerts

  • Urgent property notifications

  • Invoice and payment reminders

  • Scheduling notifications

  • Property access notifications

  • Customer support messages

Message frequency varies depending on account activity, scheduled services, property conditions, and customer requests.

Message and data rates may apply.

You may opt out of ShoreSentry SMS messages at any time by replying STOP.

For assistance, reply HELP or contact ShoreSentry using the contact information below.

Consent to receive SMS messages is not a condition of purchasing ShoreSentry services.

ShoreSentry does not sell or share SMS opt-in information, mobile phone numbers, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Twilio’s current A2P review specifically looks for public SMS terms, brand identification, opt-out/help instructions, and the “Message and data rates may apply” disclosure. Twilio

Email and Electronic Communications

Customers may receive service-related communications by email, SMS, push notification, telephone, or through the ShoreSentry app or customer portal.

These communications may include:

  • Inspection reports

  • Service notifications

  • Property alerts

  • Billing notices

  • Contractor updates

  • Account notices

  • Other communications related to services requested by the customer

Customers are responsible for keeping their contact information current.

User Accounts

Customers may be provided access to a ShoreSentry mobile application or customer portal.

Customers are responsible for maintaining the security of their account and should not allow unauthorized individuals to access their login credentials or verification codes.

Customers must notify ShoreSentry promptly if they believe their account has been compromised.

Customer Responsibilities

Customers are responsible for:

  • Maintaining appropriate property insurance

  • Maintaining utilities and major property systems

  • Providing accurate access instructions

  • Informing ShoreSentry of occupancy or guests

  • Disclosing known hazards or unsafe conditions

  • Providing accurate emergency contacts

  • Reviewing inspection reports and recommendations

  • Hiring qualified professionals when specialized repairs or evaluations are required

Animals and Safety

Customers must notify ShoreSentry if animals may be present at the property.

ShoreSentry personnel may decline to enter or remain at a property if an animal, environmental condition, unsafe structure, hazardous material, criminal activity, severe weather condition, or other circumstance creates a reasonable safety concern.

Storms and Severe Weather

ShoreSentry may offer storm-related inspections, preparations, or post-storm services.

Special storm services may be separately billed unless specifically included in a customer’s membership.

ShoreSentry does not guarantee access to a property during:

  • Mandatory evacuations

  • Flooding

  • Severe storms

  • Road closures

  • States of emergency

  • Hazardous travel conditions

  • Utility failures

  • Other unsafe conditions

Safety of ShoreSentry personnel and contractors takes priority over performing a scheduled property visit.

Cancellation and Termination

Specific memberships or service agreements may contain their own cancellation terms.

ShoreSentry may suspend or terminate service because of:

  • Nonpayment

  • Unsafe property conditions

  • Repeated access problems

  • Fraudulent activity

  • Abusive or threatening behavior

  • Illegal requests

  • Material violations of these Terms or a separate service agreement

Customers remain responsible for amounts owed for services performed before termination.

Limitation of Services

ShoreSentry provides property oversight and coordination services and is not an insurer or guarantor of the property.

ShoreSentry cannot guarantee that damage, theft, equipment failure, weather-related events, water intrusion, pest activity, vandalism, or other conditions will not occur.

Nothing in these Terms is intended to limit liability where such a limitation is prohibited by applicable law.

No Real Estate Brokerage Services

Unless separately agreed in writing and legally permitted, ShoreSentry does not act as a real estate broker, rental broker, leasing agent, or rent-collection service.

ShoreSentry does not procure tenants, negotiate leases, or perform activities requiring a separate professional license unless properly licensed or legally permitted to do so.

Intellectual Property

The ShoreSentry name, branding, website content, graphics, application design, reports, and other business materials are owned by or licensed to Shore Sentry Property Services LLC.

They may not be copied, reproduced, or used commercially without permission.

Privacy

Use of ShoreSentry services is also governed by our Privacy Policy:

https://shoresentrynj.com/privacy-policy

Third-Party Services

ShoreSentry may use third-party technology and service providers for functions such as:

  • Payment processing

  • Email delivery

  • SMS messaging

  • Authentication

  • Cloud storage

  • Contractor services

Use of third-party services may also be subject to those providers’ applicable terms and privacy policies.

Changes to These Terms

ShoreSentry may update these Terms periodically.

Updated Terms will be posted on this page with a revised effective date.

Continued use of ShoreSentry services after an update may constitute acceptance of the revised Terms to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

Contact ShoreSentry

Questions regarding these Terms may be directed to:

Shore Sentry Property Services LLC
Doing Business As: ShoreSentry

Website: shoresentrynj.com

Email: kyle@shoresentrynj.com

Phone: (609) 604-5577

Service Area: Cape May County and Atlantic County, New Jersey